Riadenie služieb v teréne
Staňte sa hviezdou pre svojich zákazníkov vďaka špičkovým technologickým službám. Vďaka tomu, že poznáte svojho zákazníka a jeho technológie, budete môcť poskytovať skvelé služby, ktoré váš zákazník ocení lojalitou a prémiovými cenami. Získate konkurenčnú výhodu a vaša spoločnosť bude pre zákazníka prvou voľbou.
Hviezdy zákazníckeho servisu
Tímový e-mail
Nebude zmeškaný žiadny doručený e-mail a okamžite z neho vytvorte požiadavku na službu. Všetka následná konverzácia s klientom je ľahko dostupná v súvislosti so servisnou činnosťou každému, kto potrebuje preštudovať potreby potreby zákazníka v oblasti služieb. Aj po rokoch spolupráce.
Sledovanie technológií
Dokonalá evidencia a prehľad o servise technológií a zariadení u zákazníka urobia z vašej spoločnosti nepostrádateľného člena tímu zákazníka. Aplikácia a návrhár formulárov vám umožní evidovať akýkoľvek typ zariadenia. História servisných zásahov zlepší starostlivosť o zariadenia zákazníka.
Service activities
Service activities are the basic unit of service technician performance. It is used for service planning, reporting of work, which can be electronically signed by the customer on site. They serve as a basis for invoicing, can be extended with a photo gallery or a record of measured parameters of the technique. Together with the integrated communication with the customer, they form the service history of the equipment.
Forms and document creation
From the service order form to detailed service reports. All digitised and reportable, even for the purposes of a mass email to alert the customer. You can create (or edit) document templates in MS Word or Excel format yourself.
Free initial consultation
Would you like to become star for your customers and at the same time make your life easier? Contact us and we will show you how.
I am interested in a free consultationNext steps to your excellence in field service
Once you give us the green light, we'll start working on simplifying and automating your customer focuesed business processes. We implement in an agile manner, i.e. as gentle as possible on the company's operations.
Initial consultation
30 minutes FREE
- Tell us something about your business
- Tell us something about your customers
- Tell us how you are setup (mail, accounting, CRM, etc.)
Demo
Up to next day FREE
- Based on initial consulting, we set-up demo for you
- The demo will reflect your needs
Setup system
Up to one week
- Users, roles and processes
- E-mail setup
- Connect your accounting / ERP system
- Your own document templates
Field Service Management
Become a star for your customers with the excellence in technology service. By knowing your customer and their technology, you'll be able to provide great service that your customer will appreciate with loyalty and premium pricing. You'll get a competitive edge and your company will be the customer's first choice.
Try for free