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ATOLLON Field Service Management

Field Service Management

Become a star for your customers with the excellence in technology service. By knowing your customer and their technology, you'll be able to provide great service that your customer will appreciate with loyalty and premium pricing. You'll get a competitive edge and your company will be the customer's first choice.

Customer service stars

Team e-mail

No email to service will be missed and immediately create a service request from it. All subsequent conversation with the client is readily available in relation to service activity to anyone who needs to study the needs the customer's service needs. Even after years of of cooperation.

Technology tracking

Perfect record keeping and overview of the servicing of technology and equipment at the customer's site will make your company an indispensable member of the customer's team. The application and form designer allows you to record any type of equipment. The history of service interventions will improve the care of the customer's equipment.

Service activities

Service activities are the basic unit of service technician performance. It is used for service planning, reporting of work, which can be electronically signed by the customer on site. They serve as a basis for invoicing, can be extended with a photo gallery or a record of measured parameters of the technique. Together with the integrated communication with the customer, they form the service history of the equipment.

Forms and document creation

From the service order form to detailed service reports. All digitised and reportable, even for the purposes of a mass email to alert the customer. You can create (or edit) document templates in MS Word or Excel format yourself.

Free initial consultation

Would you like to become star for your customers and at the same time make your life easier? Contact us and we will show you how.

I am interested in a free consultation

Next steps to your excellence in field service

Once you give us the green light, we'll start working on simplifying and automating your customer focuesed business processes. We implement in an agile manner, i.e. as gentle as possible on the company's operations.

Initial consultation

30 minutes FREE

  • Tell us something about your business
  • Tell us something about your customers
  • Tell us how you are setup (mail, accounting, CRM, etc.)

Demo

Up to next day FREE

  • Based on initial consulting, we set-up demo for you
  • The demo will reflect your needs

Setup system

Up to one week

  • Users, roles and processes
  • E-mail setup
  • Connect your accounting / ERP system
  • Your own document templates

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Field Service Management

Become a star for your customers with the excellence in technology service. By knowing your customer and their technology, you'll be able to provide great service that your customer will appreciate with loyalty and premium pricing. You'll get a competitive edge and your company will be the customer's first choice.

Try for free

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