Field Service Management
Become a star for your customers with the excellence in technology service. By knowing your customer and their technology, you'll be able to provide great service that your customer will appreciate with loyalty and premium pricing. You'll get a competitive edge and your company will be the customer's first choice.
Your company as a service star
Improve your service levels with perfect overview. Enhance your company's image with tools that promote a positive perception of the quality of service and professionalism of your company in every customer contact.
With ATOLLON, we have unified our complex business and service processes and simplified the work of our colleagues.Nikol Hejlickova
MALCOM Marketing Manager
No email to service will be missed and immediately create a service request from it. All subsequent conversation with the client is readily available in relation to service activity to anyone who needs to study the needs the customer's service needs. Even after years of of cooperation.
Perfect record keeping and overview of the servicing of technology and equipment at the customer's site will make your company an indispensable member of the customer's team. The application and form designer allows you to record any type of equipment. The history of service interventions will improve the care of the customer's equipment.
Service activities are the basic unit of service technician performance. It is used for service planning, reporting of work, which can be electronically signed by the customer on site. They serve as a basis for invoicing, can be extended with a photo gallery or a record of measured parameters of the technique. Together with the integrated communication with the customer, they form the service history of the equipment.
Forms and document creation
From the service order form to detailed service reports. All digitised and reportable, even for the purposes of a mass email to alert the customer. You can create (or edit) document templates in MS Word or Excel format yourself.
How we help manage sales and service in a company selling agricultural and municipal equipment
Atollon has unified our processes and sales and service departments around customer, order and technical records.
MALCOM Marketing Manager
How Český servis oken a dveří used ATOLLON to revolutionise customer care
Atollon has helped maintain quality customer care despite the sudden expansion of the family business.
Next steps to your excellence in field service
Once you give us the green light, we'll start working on simplifying and automating your customer focuesed business processes. We implement in an agile manner, i.e. as gentle as possible on the company's operations.