Do you want your business to become as successful as McDonald’s is in its field?

• Do you struggle with the quality of your services?
• Do you try to achieve a high level of provided services?
• Do you need to guarantee the quality of services and output to your clients?
• Do some of your employees have a difficult time dealing with routine tasks?
• Do you want to be sure that your contracts are well cared for?

If these issues sound familiar to you, Atollon has the perfect solution. We recently implemented a new feature into the Atollon system after receiving an urgent request from one of our existing clients — an advertising agency. The agency needed to maximize its client engagement and guarantee customer satisfaction. We realized that during contract finalization, the agency needed to more thoroughly review its client’s employee contributions, as well as the delegation of tasks from one worker to another. Then, at the completion of the task, the agency needed to check the quality of output. The company had previously dealt with this type of assessment outside the system, filling control checklists and using outside vendors. It was also necessary that managers and staff completed inventory checks. Over time, this procedure proved to be unproductive, and it became necessary to fix it systematically.

After creating a new version of Atollon (in November 2011), we solved the agency’s needs by adding a tool that expands task possibilities. It is now possible to connect a user-created form to the specific task. You can identify mandatory columns in the form that the user must complete before the task is “closed.” It compels the user to pursue activities within the task, which otherwise might slip by. The Atollon form automatically creates assignments, depending on the type of a task. For each type of task, you can record two forms: one that specifies the inputs (in other words, “what must be accomplished before entering the task”), as well as one that attaches a form specifying the control list before conclusion of the task (in other words, “what specifications must be met to complete the task”).

Examples of use include:

• Checking and registration of data input
• Tasks output checking
• Product quality testing
• Verification of the order completeness
• Monitoring the implementation of orders

These functions can be used in different cases, even outside the realm of advertising agencies. For example:

• Accounting firms can check the completeness of a financial statement.
• IT administrators can monitor the completeness of system settings when setting up a new user.
• HR staff can follow the steps in enrolling a new employee.
• Technicians can monitor the completeness of safety inspections, etc.
• What can you monitor? (Let us know in the “comments” section below!)
   

If you ever think, I keep telling him not to forget the …, remember that you can solve the problem systematically. And it is very easy! If your final quality control processes are consistent, and you work to continually stabilize your processes, help yourself with an integrated, strategic system. Automate the function of final inspection and ensure that your orders and customer satisfaction are implemented with consistent and high-quality care. The ultimate effect will be a highly satisfied customer, as well as peace of mind for you!
 

In business, remember that you have a powerful tool in your grasp — your unique quality control processes.