Transform your service department from cost to profit
Many service departments in the healthcare and laboratory equipment industry are often seen as cost centers rather than profit drivers. However, with the right approach, your service activities can become a significant source of revenue and even elevate your department to a leading role in the company. Check 7 other points on how to grow service revenue below
How Atollon Can Help
Atollon’s all-in-one platform simplifies the management of service activities, enabling you to streamline operations, enhance technician productivity, and ultimately transform your service department into a profit center
1. Bundle Service Contracts
Offer bundled service contracts that include both preventive maintenance and priority emergency support. These packages ensure steady income and provide better value to your clients by covering all their service needs.
2. Offer Preventive Maintenance Services
Track all sold equipment and offer your clients preventive maintenance services. This not only ensures compliance with state regulations but also helps reduce unexpected breakdowns, creating more opportunities for repeat business.
3. Digitize Operations
Transition from paper-based to digital workflows. A unified digital system like Atollon allows you to track all client-related information in one place, from equipment history to invoices and technician notes. This helps prevent information loss, even when different technicians handle the same client.
4. Rapid Response to Emergencies
In a competitive industry, clients need quick service when things go wrong. A fast response helps them return to normal operations quickly, reducing downtime and ensuring their loyalty to your company.
5. Gather Client Feedback
Engage your clients in two-way communication by regularly asking about their experience with your equipment and services. This not only strengthens relationships but also identifies areas for improvement that can differentiate your service offerings.
6. Empower Your Technicians
Your technicians are the face of your company in the field. Equip them with the right tools and clear processes to make their jobs easier and improve the quality of their work. New Atollon Mobile solution helps to manage service activities even in offline mode, when internet connection is not available.
7. Automate Routine Tasks
By automating routine tasks such as invoicing, work orders, and reporting, you can save time, reduce errors, and increase your team's efficiency. This allows your department to handle more service calls without additional headcount.
