Service desk management

Atollon Desk tracks service to customers identifying new request from asset management, receiving new requests from customers, over its internal processing, to its closing and billing. The system allows managers to report activities of various users / roles during the whole service request lifecycle.

Instant customer notification

Due to integration with Atollon e-mail tools and web solution for customer access to the system - Atollon Extranet - customers gain instant access to overview about their requests status and solution. Through Atollon Extranet service personnel and customer can exchange notices about the solution progress.

Billing service work

The service record keeps track of solver's spent time, expenses (or travel costs) as well as spare parts used on the service task. In consequent steps, it is possible to approve and sent for invoicing service records and then immediately invoice. The billing process includes both one-time and repeated service charges.