English
Awesomely Respond
Request tracking tool
Service Management solution helping you solve all your customer requests on time with adequate actions. Increase satisfaction of your clients with excellent response to their problems and needs. Collect all your requests at one place and get a quick overview about their timely fulfilment.
All requests
in one place
You have a quick overview of all requests and their status.
in one place
Deal with requests
on time
Turn any requests to tasks and assign them to appropriate people.
on time
Multiple ways for entering requests
You can get request via several channels: web, email, phone call, even internal etc.
Requests for
various needs
Deal with requests for support, complains, sales enquiries, suggestions, affiliate marketing and more.
various needs
Comply with
service conditions
Based on your service level agreement with clients, automatically escalate requests, if they were not fulfilled on time
service conditions
Features
Request Escalation
Track contractual conditions with your clients and make sure response is delivered on time
Request EscalationTrack contractual conditions with your clients and make sure response is delivered on time
Request Tracking
Atollon Desk allows you see what requests pending your response or are waiting to be resolved by you or your colleagues. Responding to your client's requests is essential component of managing good relationships with your clients. The source of your requests may be the web enquiry, authorized user's request from company extranet, received e-mail, phone-call, we plan to include basic monitoring of your social activity, incl. Twitter, LinkedIn and Facebook as well.
Request Escalation
If you want to ensure delivery of timely response to your clients, you may set-up escalation rules for your requests that will help you keep attention to any requests sent to your company. If you have various contractual agreements with your clients, Atollon helps you to fulfill your obligation to respond to your client's requests on time.
