In the latest upgrade to the Lagoon information system, Atollon primarily focused on increasing user work productivity and many useful "smart" issues to enhance the user experience.
Selection of the context / project
The first change that you will find if you use Atollon correctly is the new component for the client / project selection (in the context). It enables to work more flexibly within the context at each level. Compared with the previous version, it enables to search in each level of context; it remembers the last options in the log sheets and makes it easy to re-enter the same context. When editing the record (e.g. task) it enables to easily change the project or classify into the activity without the need to browse the whole system.
Filtering the type of work by context
For the purpose of the log sheets, the system can now assign to the user profile, in relation to the type of element in the context (e.g. the type of "Business case" project), selected types of work. This can be used for many types of work so that the user can use the types of work consistently (e.g. they do not enter into the business case a planned visit to the doctor ...).
Error corrections and many minor improvements
Many other Atollon Lagoon innovations can be found on our wiki.
Service quality management (SLA)
In the application for setting the level of provided services, we have enabled it to separately set the response and related notification / escalation speed according to the account used to manage requests Therefore, the guaranteed response time or resolution of the problem can be set for longer than 24 hours.
|Atollon Touch innovation|
Personal identity when communicating outside requirements
At the request of our clients, we have added the option to add into Atollon Lagoon a "personal account" for the Atollon Touch user and to enable them to communicate outside the requirements of clients directly from the Atollon Lagoon environment without the user being "hidden" behind the identity of the organisation. Now when communicating, the user can decide whether to accept the request on behalf of the organisation or in their own name. Similarly, if they respond to the request, it is clear to the client with whom they are communicating with.
To see further innovations to Atollon Touch then visit wiki Atollon.