In your company, does the information not pass from one department to another or is this ´information flow´ slower than necessary?

Examples of information transfer between departments:

• Trade to Operation

• Operation to Customer service

• Marketing to Trade

• Marketing to Production

• Trade to Production

• Trade to Accounting office

• And many more...

What are the results of slowly transferred information?

1. Inefficient processes – delays

2. Worse quality of services

3. Providing services at a lower rate

4. Potential loss of clients

The best way to greater customer satisfaction is to be better aware of your employees across multiple departments. Everyone should have access to information about the history of the customer or the contract.

Workers in the implementation (consultants, support, etc.) will have an overview of the business case. On the contrary, traders will have no cost overview of the solutions to client requirements.

How to keep clients and ‘cleanse’ clogged pipes?

Store the information in one place, give employees the responsibility for the information as necessary, and give employees the tools to inform colleagues about the changes. It is also best set the auto-alert mechanism to react to change.

Faster flow of information will accelerate processes, improve your interaction with clients and thus improve your services and save time for your employees.

Do you also think that faster processes as described can have a significant impact on customer satisfaction?